Worldwide Shipping, Secure Packaging, and Reliable Payment Options

International Shipping Expertise

AssetRelay has extensive experience shipping telecom and test equipment to customers worldwide. Whether you are located in North America, South America, Europe, Asia, or Australia, our team can coordinate your order professionally and efficiently.

We have shipped to customers worldwide and understand the logistics, documentation, and customs requirements involved in international delivery.

We can ship using your preferred courier and your carrier account number, if requested. We schedule daily pickups with major carriers including UPS, FedEx, Purolator, DHL, and TNT.

For larger shipments, we are also happy to coordinate with your preferred freight company, including FedEx Freight and other freight providers.

Customs Documentation and Logistics Support

AssetRelay’s logistics team helps prepare the documentation required to support efficient customs clearance. Because each country may require specific paperwork, we work carefully to ensure the proper documents are included with every shipment.

Accurate shipping and customs documentation helps reduce delays, avoid unnecessary costs, and improve delivery reliability. From your first inquiry to final delivery, our team remains available to support you throughout the process.

Returns, Warranty, and RMA Support

If you need to return equipment under warranty or within the applicable return period, please request an RMA number before shipping the item back to us.

Once your return is approved, we will provide the commercial invoice and any additional supporting documentation required for the return process.

Large Inventory, Faster Fulfillment

Our extensive inventory helps reduce delays and keep your projects moving. If a unit does not pass pre-shipment quality testing, we often have replacement stock available and can quickly select another unit.

If the exact model is unavailable, we can often recommend a comparable alternative that meets your operational needs. Our inventory depth allows us to provide high-quality equipment while reserving other units for parts when appropriate.

Packaging Care for Sensitive Equipment

To ensure your equipment arrives safely and in excellent condition, professional packaging is essential. Most telecom test equipment is highly precise and sensitive, and some models require specialized protective packaging to withstand transport.

Over the years, we have developed extensive expertise in packaging and shipping both locally and internationally. We have learned that optical test equipment requires added protection and extra care during transit.

Our Packaging Standards

• All orders receive the same high standard of packaging, regardless of size, value, or quantity.
• Equipment is sealed in a protective transparent bag to help prevent dust and moisture damage.
• Boxes are securely taped and strapped when additional stability is required.
• Each package is clearly labeled with the customer’s address and sales order number for easier identification.
• All shipments are packed in double-wall boxes with a minimum of 2 inches of shock-absorbing material around the contents.

Advanced Protective Packaging

For medium and large shipments, we use the Instapak foam packaging system. Although more costly than standard packing methods, it provides superior in-transit protection and helps reduce damage, returns, and delays.

Some equipment is shipped using a custom box-in-a-box system, especially heavy instruments such as optical spectrum analyzers (OSAs). This method provides additional structural protection for larger items that could otherwise compress conventional foam packaging during handling or transit.

Our heavy-duty boxes may also include handles to support safer handling for both carriers and recipients.