Frequently Asked Questions

Find answers to common questions about inventory, pricing, shipping, product condition, lead times, accessories, and terms of sale at AssetRelay.

Your website says an item is in stock. Is it really available?

Yes. Our inventory is live and linked directly to our website. If an item is shown as in stock, it is generally available in our inventory.

Is that your best price?

In most cases, yes. AssetRelay operates as a store and does not routinely offer discounts. Our primary market is end users, and we believe all customers should be treated fairly and receive the same high standard of service.

From time to time, discounts may be available depending on product demand, availability, and order quantity. Our pricing reflects market value, the quality of service provided, and the expertise required to ensure equipment is fully tested or calibrated when required, and professionally packaged for safe delivery.

We do not offer reseller discounts. In short, yes — our listed price is generally our best price.

Who pays the transport charges?

Unless otherwise agreed in advance, orders are shipped using the customer’s courier account. When submitting a purchase order, please include your courier account number, preferred level of service, insurance instructions, and confirmed shipping address.

Goods are shipped FCA Gatineau, meaning ownership transfers once the shipment is handed to the courier. If transport damage occurs, the customer is responsible for filing the claim, although we will assist as much as possible.

We can also ship on our account if needed; in that case, shipping charges will be prepaid and added to the invoice. Duties and taxes are always the responsibility of the buyer.

What is the condition of products sold by AssetRelay?

Unless otherwise noted, all units are used. Each unit is tested to help ensure it meets OEM specifications. We do not knowingly sell defective equipment.

If an item does not meet specification during pre-shipment testing and it is the last available unit in stock, we will contact you immediately and discuss available options, including cancellation or possible alternatives from our inventory.

Unlike some resellers, we do not focus primarily on cosmetic refurbishment. Our priority is functional performance and overall condition. While we aim to offer equipment in the best appearance possible, our focus is on reliable working order rather than cosmetic perfection.

Where is the equipment located?

All items listed on our website are located at our facility in Gatineau, Quebec, Canada, which also houses our calibration and repair laboratory.

What is your lead time?

We strive to ship most orders within 5 to 10 business days from receipt of your purchase order. Once the order is received, the equipment is sent to our lab for complete pre-shipment evaluation and calibration, if required.

After testing is completed, the order is transferred to our shipping department for professional packaging and shipment using your courier account and preferred service level.

If you need equipment urgently, please let us know. We will always provide an honest assessment of whether a faster delivery can be arranged.

Are manuals and accessories included?

Not unless otherwise noted. Much of our equipment is obtained through bulk purchases, company closures, auctions, or directly from end users, and manuals are often not included.

We make available any documentation we have and are happy to share it when possible. Please do not hesitate to ask.

Only the accessories specifically shown or listed in the product description are normally included. If anything is unclear, please contact us and we will confirm with our lab or warehouse.

What are your terms of sale?

In general, our terms are prepaid, and most products are sold with a 30-day warranty and no ROR. Extended warranties or ROR terms may be available on a case-by-case basis.

Do you reserve items for customers?

Generally, equipment is reserved only once we receive a purchase order. At that point, the item is sent for pre-shipment testing and removed from the website. All sales are handled on a first-come, first-served basis.

Do you issue or respond to want lists?

We do not issue want lists. While we occasionally receive them, we do not generally respond to them because of the high volume and because many requests involve equipment outside our area of specialization.

AssetRelay specializes exclusively in fiber optic test instruments. Unlike companies that advertise equipment they do not physically stock and then attempt to source it after receiving an order, our inventory is online and reflects what we actually have available.

If a quantity is shown on our website, the item is in stock. The best way to verify availability is to consult our website directly.

Still Have Questions?

If you need more information about equipment availability, pricing, shipping, testing, calibration, or terms of sale, our team will be happy to help.